Service & Payment Terms & Conditions
Please read through Service Terms & Conditions carefully before booking an appointment.

Payment Terms:

• All New/Once-Off Clients are required to Pay Upfront. Payment is due one day prior to the Confirmed Service Booking Date

• Service will only commence once Full Payment has been made

• Regular Clients may opt to switch to Pay Later Invoicing after displaying three months of Timely Payment History

• These Invoices will be Due for Payment prior to the next Service Booking Date

• Next service will one commence once Full Payment for the Previous Invoice has been made

• State your Name and Invoice Number as the Payment Reference or Description

• Please ensure payments are always made by the Due Date to maintain service continuity

• Receipts are emailed once payment has been received and upon job completion
  
  

Service Terms:

• SHELDON Services is an ASIC Registered Sole Trader Business operating in Hobart, Tasmania

• At times, the Business works alongside other Subcontractors where required

• All Enquiries & Discussions are to be directed to the Business/Business Owner only & not with Subcontractors

• This Business has been registered for GST since 01-July-2024. Tax Invoices are supplied to all clients

• Flat Fees. Service Duration depends on the condition of the property

• End of Lease cleans can take all day at times & may continue after hours or over multiple days in some instances

• End of Lease Cleans include a Bond Back Guarantee whereby a Re-Clean will be organised at no extra cost subject to availability

• All Tools & Equipment, Products & Supplies are provided by SHELDON Services

• Alternatively, your own Tools & Equipment, Products & Supplies may be used if they are of Better Quality, Performance, Efficiency or for Hygiene Reasons

• Consumables such as Toilet Rolls, Kitchen Paper Towels, Bin Liners, Laundry Liquids/Powders, Hand Wash or Dish Detergents, Soaps etc. are to be supplied by the customer 

• Consumables can be supplied by SHELDON Services at an Additional Cost

• Always store away Cash or High-Value Items safely before your service commences

• Any changes to your Service Schedule or Requirements should be discussed at least 24 to 48 hours prior to your appointment

• A 20% Fee applies if a service is cancelled without sufficient notice or if access to the property is not available on the day

• If a regular Fortnightly service is Missed, Skipped or Cancelled, the next service will cost $330.00

• Notify the Service Professional(s) of any Allergies or Reactions in advance or immediately upon reaction

• Assess Service Quality to ensure it is completed to your satisfaction before the Service Professional(s) leave(s) your property

• In case of End of Lease Cleans the property assessment may be completed by your Property Manager at a later date

• Remeber to be polite when requesting for a Re-Clean/Re-Visit if any tasks are missed. Re-cleans/Re-Visits are offered, subject to availability

• Before & After Photos or Videos may be captured during Cleaning or Gardening services for Quality/Marketing Purposes

• Leave a Review/your Feedback about the service experience on SHELDON Services’ Google/Facebook Business Profiles

• Service prices are subject to revision at the start of each Financial Year in line with CPI (Consumer Pricing Index) changes

• The Business will remain closed for Easter, Christmas, New Year breaks & on some Public Holidays

• Regular Cleaning or Gardening Services are Casual Agreements and can be terminated by either party at any time with sufficient notice

Service Add-Ons & Exclusions: 

• Deep Cleaning of the Oven & Grill (Add-On Available)

• Cleaning Internal or Externally Accessible Window Panes (Add-On Available)

• Washing Dishes (Add-On Available)

• Washing & Drying of Laundry (Add-On Available)

• Mould Removal/Treatment (Add-On Available)

• Carpet Hot-Water Extraction with Shampoo Concentrate (Add-On Available)

• Green Waste Removal Service (Add-On Available)

• Removal of Pet or Human Faeces, Urine or Vomit is the Client’s Responsibility - Service not provided around affected areas

• Any Additional Tasks that are not included in the Checklist will be charged extra & Invoiced separately